Labels | Packaging | Custom Printing | Regulated Environment
We are seeking an experienced Senior Customer Service Specialist to join a collaborative, team-based print manufacturing environment supporting customers in regulated industries such as medical device, pharmaceutical, and food. This role is ideal for someone who thrives on accuracy and enjoys being the central point of coordination between customers, sales, and production.
Duties:
As a key member of a small, high-performing customer service team, you will:
- Serve as the primary in-house contact for assigned customers and outside sales representatives, managing a defined book of business
- Communicate with customers primarily via email (80%) and phone (20%) regarding order status, proofs, specifications, estimates, shipping details, and issue resolution
- Organize and manage sales order information, including creation of detailed internal specification documents
- Accurately enter orders into the order management system, ensuring precision and completeness
- Collaborate closely with production, sales, and quality teams to ensure orders are planned and executed correctly
- Attend daily production meetings to support workflow, priorities, and delivery commitments
- Follow established ISO and cGMP quality procedures and work instructions within a regulated manufacturing environment
Requirements:
- 3+ years of experience in Customer Service or Account Management
- Experience in printing, labels, packaging, or custom manufacturing environments
- High attention to detail with strong accuracy in data entry and order processing
- Excellent organizational and time management skills
- Proficiency with Microsoft Word and Excel
- Ability to succeed in a fast-paced, custom manufacturing setting
- High school diploma required (college degree preferred)
Additional Details:
- Schedule: Monday-Friday, full-time 8am - 4:30pm
- Location: 100% onsite - Saint Paul
- Type: Direct-hire, hourly position
- Pay: $26 - $31/hr, plus annual bonus eligibility (target ~$4K)
- There is no selling in this role. This bonus is based off the sales team hitting their targets and this person helping them get there!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.